We hope you are completely satisfied with everything you purchase from Cream Rose Cakes and Pastries. However, we understand things change. Due to the nature of our products, there are some restrictions regarding refunds and cancellations. All cancellations are subject to the owner’s discretion.

Our products are made lovingly by our team. We use fresh, quality ingredients to ensure that all of our products are delicious. Each product is made individually in order to ensure their quality. This means that some products may differ slightly from the images on this Creamrose

All products may use or have come into contact with peanuts, tree nuts, soybean derivatives, eggs, wheat gluten, milk, and other allergens. We will endeavour to meet your dietary requirements, so please be explicit about these when placing your order.

All online orders for both pickup or delivery are to be paid in advance in full online when your order is placed Cream Rose

Our organised team work hard to prepare for your order. Some ingredients are ordered or created in advance. We are a busy store and orders and processed on a first in, first served basis. Therefore, if you cancel, your order has taken up time that could have otherwise been given to another customer, so we lose both orders.

If your cake is a custom cake, often there are also special designs, inscriptions or other decorative elements that would mean we could not place your order in our store cabinet for re-sale.

Once picked up, customers accept all responsibility for the transport of any product to their location. We will not give refunds if there is a mishap during transit. We are happy to advise all our customers as to the best way to transport their cakes should they ask for it, but it is the customer’s responsibility to exercise extreme care when moving and transporting their cake.

Refunds requested due to decorating style, colour shade or general decoration design afterwards, will not be accepted. If you are unhappy with any of the design factors upon pickup, we may be able to make adjustments subject to our discretion and the design of the original product.

Refunds requested due to quality or flavour will only be determined at the discretion of our staff, and based upon the returned cake. We are unable to provide a refund on a cake that has been consumed.

We only give refunds in accordance with refund policies stated above and within 48 hours. All refunds are given as store credit. No cash refunds.

Thank you for your understanding of our refund and cancellation policies.